How to Cancel AIS Airlines Flights

Planning travel can be unpredictable, and sometimes cancellations are inevitable. Whether you are experiencing some sudden changes in your schedule, have health problems, or have simply changed your plans, knowing how you can cancel an AIS Airlines flight properly can be a savior of your time, money, and a lot of hassle. Understanding the AIS Airlines cancellation policies has taken a higher priority nowadays, with recent statistics showing that approximately 40% of travelers have had to change their itineraries due to unexpected occurrences in the past year alone.

AIS Airlines follows the same protocol as many other airlines in case of flight cancellations. If a flight is canceled, the carrier gives passengers options such as rebooking, rerouting, or refunds for their canceled flights, but without knowing what to do to cancel a flight and what the fees or potential compensation will be, it is hard to have a seamless experience.

This extensive guide will show you the steps when you cancel your AIS Airlines flight, and give you the meaning of refunds and compensatory rights under the existing regulations. Explore the AIS Airlines cancellation policy and enjoy a hassle-free journey!

The AIS Airlines Cancelation Policy

AIS Airlines is fully aware of the fact that the travel schedule of any person can be unexpectedly changed. Therefore, the airlines offer flexibility for you to change your booking, depending on the fare rules of your ticket.

• Changes to Travel Dates and Times:
  • You may adjust your travel dates and/or times only if the fare conditions of your ticket allow such modifications.
  • Note that an administration fee will be charged for any changes. The fare will depend on the fare conditions of your ticket.
  • If you are changing the class of your booking to a higher fare, you will have to pay both the difference in fare and the administration fee.
  • You may cancel your booking as well, depending on the terms and conditions of the ticket you have bought.
  • Just like the changes, cancellations can bring an administration fee, whose value is based on the fare conditions of your ticket.

AIS Airlines Cancellation Policy: Flights Canceled by the Airline

If AIS Airlines cancels your flight, you are entitled to claim a refund or compensation. To initiate this process, contact AIS Airlines directly via email at: callcenter@aisairlines.com

• Refund and Compensation Processing:

If you are due for a refund or compensation, it will be reimbursed to the original credit card you used for buying those tickets.

• Refunds for cancellations made by AIS Airlines will be done within 5 business days.
• Standard refund requests will be processed within 30 business days.
• Medical Certificate Refunds:

Under particular conditions, AIS Airlines can allow refund requests validated with a medical referrer certificate. To be eligible, the certificate must:

• Be prescribed by a Doctor of Medicine (MD) employed by a registered medical clinic.
• Include the doctor’s name, signature, and contact information.
• Indicate the passenger’s personal information, e.g., name and social security number.
• Include a short description of the patient’s problem and the reason why the trip couldn’t be made.
• Present the issuance date and the medical clinic’s stamp.

To handle the processing successfully, the medical certificate must be accompanied by the unused ticket number, to the e-mail callcenter@aisairlines.com.

In Case of Delays and Cancellations

• If your AIS Airlines flight is delayed by at least 2 hours or your flight is canceled, you can choose from the following actions related to your AIS Airlines flight:
• Rebooking: Travel on the next available AIS Airlines flight at no extra cost.
• Rerouting: Reach your ticketed destination via an alternative airline or other transportation.
• Refund: Request a refund for your ticket.

The airlines offer necessary help with rebooking and rerouting, such as telephone conversations, snacks, and lodging in case of the wait time.

Also Read: How To Cancel an Air North Flight

How to Cancel or Change Your AIS Airlines Flight

If you want to change or cancel your AIS Airlines booking, call their customer service directly. The following steps will help you go through this process:

Contacting AIS Airlines:

• Email: Send your request to  callcenter@aisairlines.com
• Phone: Call the AIS Airlines Call Center at +31 (0)320-268799.

When you contact their call center, always have your booking reference number at hand for quick assistance. 

Conclusion

To cancel or change an AIS Airlines flight, the customer should get in touch with the customer service department directly. Always make sure you use your booking confirmation and know the fare terms of your ticket. Whether you’re emailing or calling, prompt contact will ensure a smoother process. For any specific questions or reservations, the best thing to do is to communicate directly with AIS Airlines.

Frequently Asked Questions