What is Turkish Airlines’ Cancellation Policy?

According to Turkish Airlines’ cancellation policy, the airline allows refunds for flight tickets with non-restricted fares. These flight tickets must be purchased directly through Turkish Airlines sales channels. Below are the key points to understand:

• Most flight cancellation incurs Turkish Airlines cancellation fees.
• Non-refundable fares offer refunds on taxes and airport fees.
• Failure to cancel before scheduled departure may incur an additional penalty on top of the cancellation fee. 
• Restricted fares after requesting the flight cancellation may be converted into travel credit. The credit remains valid for 365 days from the date of cancellation and can be used for future travel.
• If Turkish Airlines cancels a flight, passengers are offered an alternate flight or a full refund, depending on the fare rule.

What Is the Cancellation Policy for Turkish Airlines’ Miles & Smiles Award Tickets?

For passengers using Miles & Smiles awards to book a flight ticket, here’s what they need to know:

• When canceling an award ticket, the miles used for the booking would be processed back to the passenger’s Miles & Smiles account.
• Flight cancellations need to be requested up to 24 hours before scheduled departure.
•  Cancellation must be requested via Turkish Airlines’ customer service number.

Below is the table outlining the Turkish Airlines cancellation fee for flight tickets purchased through the Miles & Smiles award:

Change or Cancellation Case	Basic Tier	Value Tier	Premium Tier	Premier Tier
Cancellation fee (U.S. departures) within 30 days of travel	350 USD	350 USD	300 USD	250 USD
Cancellation fee in case of a no-show	450 USD	450 USD	450 USD	450 USD
Cancellation fee (U.S. departures) within 60 days of travel	250 USD	250 USD	200 USD	200 USD

What are the Turkish Airlines Turkish Airlines cancellation fees for Business Class fares?

Business Class passengers have greater flexibility for Promotion, Restricted, or Flexible fares. 

Business Class Promotion fare: Turkish Airlines cancellations not permitted. In addition:

• Only taxes and fees are refunded.
• In the event of a no-show, the entire value of the flight ticket is forfeited. In this case, no refunds or credits would be provided to the passenger.

Business Class Restricted fare: As per Turkish Airlines’ cancellation policy, passengers have the option to cancel at any time before departure.

• Refund will be calculated based on the original ticket value minus the Turkish Airlines cancellation fees. 
• Any no-show results in the forfeiture of the entire ticket value.

Business Class Flexible fare: A full refund will be offered when the flight is canceled. The only exception applies:

• No cancellation permitted 1 hour before scheduled departure.
• In case of no-show, refunds are permitted for taxes and fees. 

What are the Cancellation Rules for Turkish Airlines Domestic Travel?

The following fares are offered for domestic travel.  Here is the detailed overview of Turkish Airlines’ cancellation policy for each fare class in Economy and Business Class.

An outline of Turkish Airlines’ cancellation policy for flights to and from Turkey and Northern Cyprus-Ercan can be found below.

EcoFly fare: Cancellations made less than 12 hours before to departure are not accepted. Furthermore:

• The remaining balance would be refined in the original method of payment. 
• Passengers may cancel at any time after 12 hours, however there will be a 35 USD Turkish Airlines cancellation fee.
• Fare Class V, Q, T, L,U,P,W, and U are not eligible for any refund. 

ExtraFly fare: A 35 USD cancellation fee applies if the flight cancellation is made within 12 hours before the scheduled departure. In addition:

• Any fare basis or rule that starts with U, P, W and V is non-refundable. 
• A 45 USD cancellation fee is applicable for travel to/from Northern Cyprus. 
• A 35 USD cancellation fee is charged if requested beyond 12 hours or more before departure.

Primefly fare: All domestic and flights to and from Northern Cyprus must be canceled at least one hour prior to departure. 

• The airline offers free cancellation if the cancellation is made 12 hours or more before the flight.
• For travel to/from Northern Cyprus, if the flight scheduled is between 1-12 hours before scheduled departure, a 35 USD cancellation fee is applicable. 
• No refunds permitted in case of no-show.

Business fare: No flight cancellation is permitted less than 1 hour before scheduled departure. Add to that:

• If a passenger requests cancellation between 1-12 hours, the passenger can cancel a flight for 90 USD as a cancellation penalty.
• If the flight is to/from Northern Cyprus and the passenger cancels between 1 and 12 hours before scheduled departure, the penalty would be 125 USD per passenger.
• Refunds cannot be requested in the event of a no-show. You can only claim taxes and airport fees. 

What is Turkish Airlines’ Cancellation Policy for International flights?

The fare rules for international flight tickets are divided into branded and non-branded fares.

Non-branded fares:

• Promotion fare: Non-refundable, except taxes.
• Semi-flexible fare: 200 USD Turkish Airlines cancellation fee applicable. Reaming balance can be claimed as refund.
• Flexible fare: Similar to semi-flexible fare. A 200 USD cancellation penalty is applicable.
• Business Promotion: Non-refundable fare. Only taxes will be refunded.
• Business Semi-Flexible/Flexible: 100 USD per passenger cancellation fee applicable. 

Branded fares: Branded fares are available in Economy as well as Business Class, as given below

For Economy Class

• EcoFly: Non-refundable fare if you cancel anytime before departure.
• ExtraFly: Non-refundable. Passengers can only make changes for 70 USD per passenger. Fair difference mao apply.
• PrimeFly: Refundable fare. A cancellation fee of 140 USD will apply.

For Business Class

• BusinessFly: Non-refundable. Changes are permitted for 70 USD per passenger.
• Business Prime: Zero cancellation fee. You can cancel anytime before the flight departs.

What Is Turkish Airlines’ 24-Hour Cancellation Policy?

Turkish Airlines allows passengers to cancel within 24 hours of purchase and claim a full refund. However, this policy is only applicable for flights to/from the US. To travel within Turkey and Northern Cyprus, this policy is not applicable. Here are the conditions:

• The departure date is scheduled at least seven days in advance, and the flight must be canceled within 24 hours.
• This policy does not apply to Miles&Smiles award tickets, eGift Certificates, Electronic Vouchers, or Travel Credit Vouchers.

The airline processes refunds in the original method of payment in 10-15 business days. 

How Can You Cancel a Turkish Airlines Flight?

Turkish Airlines offers multiple methods to request flight cancellations. These include:

Online: Only flight tickets that are booked through the official Turkish Airlines website or mobile app qualify for online cancellation. Follow these steps:

• Go to the “Manage Booking” section of turkishairlines.com.
• Enter 6-digit booking reference or 13-digit e-ticket number. You will find the booking details in your registered email. 
• Select the flights to cancel 
• You can view the refund amount alongside the Turkish Airlines cancellation fee at the checkout page.
• Confirm the cancellation, and you will receive the cancellation receipts at your registered email. 

Phone: Requesting the cancellation for Turkish Airlines booking is ideal for passengers who have a group reservation, a multi-city itinerary, or have been no-showed on a flight. If you have a fare which do not support online cancellation, call the Turkish Airlines support centre. 

• Call Turkish Airlines customer support while keeping your reservation information ready.

• Now request the flight cancellation and explore the refund options for your flight ticket.
• Request cancellation and pay the required Turkish Airlines cancellation fees. 
• You will get the refund conformation in your email. 

What Happens When Turkish Airlines Cancels Your Flight?

If Turkish Airlines cancels the flight, the airline offers the following support to minimise the travel disruption:

• Passengers would be rebooked on the next available flight at no additional cost.
• If the alternative flight is not suitable. Passengers can claim a refund on the unused part of the travel.
• For cancellations due to weather, political unrest, or an emergency, the airline offers a full refund. 
• If the flight is delayed, passengers are eligible for refunds or compensation. 

How Much Compensation Can You Claim for a Canceled or Delayed Flight?

As per Turkish Airlines’ cancellation policy, the airline offers compensation for flight delays, flight cancellations, and denied boarding under certain conditions. 

Below is the overview of the compensation amount that Turkish Airlines offers during:

Flight Delays: Passengers qualify for compensation if the delay at the departure or destination point is 3 hours or more. 

Flight Distance	Delay Duration	Compensation (in USD)
1,500 km or less	3 hours or more	250 USD
1,500–3,500 km	3 hours or more	400 USD
Over 3,500 km	3 to 4 hours	300 USD
Over 3,500 km	More than 4 hours / No arrival	600 USD

Flight Cancellations: Compensation applies if the cancellation notice is given less than 14 days before departure.

Flight Distance	Estimated Compensation Range
Up to 1,500 km	125 – 250 USD
1,500 – 3,500 km	200 – 400 USD
Over 3,500 km	300 – 600 USD

What Is Turkish Airlines’ Refund Policy?

The refund for Turkish Airlines flight booking varies with the fare types. 

For non-refundable fares: Refund can be claimed for airport taxes and fees. 

Refundable fares: The booking cost minus the cancellation fee, the remind balance would be processed as a refund.

Partially used flight tickets: Refunds are calculated as the difference between the total fare and the value of the used portion. Turkish Airlines cancellation fee may apply. 

Processing time: Refunds take 7-15 business days, depending on the bank and the payment method. 

Third-party booking: Refunds for tickets paid by a third party are issued to the travel agency, and not directly to the passenger. 

Conclusion

Turkish Airlines offers a structured cancellation policy that varies with the fare type, class of service, and booking channel. Passengers having flexible fare or Business Class enjoy greater flexibility in cancellation and refund processing, while those with promotional or restricted fares attract limited refunds. 

Turkish Airlines also provides a 24-hour risk-free cancellation window for U.S.-bound tickets, offering added flexibility for early changes. Depending on the flight’s distance and the length of the disruption, the airline provides compensation for involuntary cancellations and delays. 

Frequently Asked Questions (FAQs)