How to Cancel Divi Divi Air Flights

Although the idea of island-hopping in the Caribbean is like a wonderful dream, at times, we have to change our plans. If you ever have an instance where you need to reschedule your Divi Divi Air flight, then you should know their cancellation policy to have a smooth process. Navigating the details of small airlines can often be difficult; as a result, we have created this guide to make things simple. We will guide you through the steps to cancel your Divi Divi Air flight smoothly, ranging from contacting customer service for refunds to figuring out any potential fees. Let’s get you the information you need to manage your travel adjustments with ease.

Divi Divi Air Cancellation Policy: Key Details

Divi Divi Air’s cancellation policy is tied to fare class and timing, with specific rules for each. Here’s what you need to know:

General Policy:

Here is the general cancellation policy of Divi Divi Air, irrespective of any travel class: 

• Prices can be modified without any prior notification.
• No-Show = No Refund: Failing to cancel your flight will result in a non-refundable ticket, regardless of your ticket class.

Economy Class Tickets:

Here are the rules for Economy class tickets: 

Changes/Cancellations: Economy class tickets can be converted when cancellation occurs at least 12 hours before the scheduled travel time.

Fees: A fee of $14 or $25 applies to changes made within this 12-hour window.

Flexibel Class Tickets:

Here is what to know about Flexibel class tickets: 

Changes/Cancellations: Flexible class tickets can be exchanged for no additional fee during the part of the time reserved that is at least 12 hours before the scheduled time.

Transit Tickets:

Here is what you need to know about the Transit tickets’ cancellation policy: 

• Same Cancellation Rules: Transit tickets must be canceled in obedience to the same rules that apply to Economy and Flexible classes. Charges for changes made within 12 hours will apply, regardless of the class, while changes made to the Flexible class outside the 12 hours will be free of charge.
• Specific Booking Requirement: Transit tickets can only be booked if the passengers are traveling from an international destination and planning on getting on another plane within the same day of their arrival in Curaçao.

Included Taxes and Fees:

Divi Divi Air prices include various Passenger Facility Charges (PFC/Airport Tax), which can include:

• Airport departure tax
• Transfer fee
• Security fee
• Local taxes
• Fuel surcharges
• Other applicable charges

These governmental taxes can be changed without any advance notice. 

Divi Divi Air Refund Policy: A Summary

The refund policy of Divi Divi Air specifies the terms and conditions under which you can get a refund for your flight. Here’s a breakdown:

General Refundability:

• Divi Divi Air will refund all ticket monies if the fare originally paid was also refundable, except for certain circumstances.
• A refund will be subject to a service charge, the sum of which is based on the fare type acquired.

Involuntary Refunds (Airline-Caused Disruptions):

If a flight of Divi Divi Air is canceled, it cannot be operated on time, or a route is stopped, the refund will be:

• Unused Ticket: If any tickets are not used, you will receive a refund equal to the fare paid plus all taxes and fees collected by Divi Divi Air. Any taxes, fees, or charges paid to other agencies are handled separately between you and them.
• Partially Used Ticket: With the used part of the ticket, the money you get back will be at least the difference between the total fare amount you paid and the current price of a trip that you took, plus any taxes, fees, and charges that may have been collected by Divi Divi Air for the part of the route that has not been used.

Bereavement Refunds:

In case of bereavement of any immediate family member within fourteen days of the travel, Divi Divi Air will return the full fare to the applicant under the involuntary refund policy. In that case, the refund would be similar to an airline-initiated cancellation.

Divi Divi Air Cancellation Policy: What to Expect

The Divi Divi Air cancellation policy is closely related to the questions with their schedule and delay policies, focusing on passenger options in the disturbed traveling scenario.  Here is a breakdown:

Schedule Changes:

• It is to be noted that the flight timings are subject to change between booking, ticket issuance, and travel.
• Divi Divi Air will get in touch with you if you mention your contact information and notify us of any changes.
• Significant Changes (within 48 hours of travel): If your time of flight is moved by over six hours after you purchased your ticket and within 48 hours of the time of your journey and you find it unacceptable and no good alternative flight is possible, you are eligible to get a travel credit voucher, an accommodation, or a refund.

Cancellations and Delays (General):

• Divi Divi Air does not assure the exact timing of the scheduled flights; nevertheless, they are doing their best to avoid delays.
• They have the freedom to change the aircraft or the carrier and are at liberty to delete or add new stops with no prior intimation so as to save the customer time and money from flight cancellations.
• Schedule changes are a common occurrence, and they don’t always have to notify you in advance.
• Divi Divi Air is not responsible or legally bound by any omissions or errors made in-flight schedules, and they are not responsible for the loss of the connection, the delayed departure, or any other schedule changes, as well as for special, incidental, or consequential damages.

Cancellations by Divi Divi Air (Controllable Circumstances)

According to the conditions, if Divi Divi Air cancels its flight, fails to operate reasonably, and stops the traveling route without reasonable cause, the passengers have every right to get:

• Rebooking: Carry you on the earliest available Divi Divi Air flight (or, at their discretion, another airline) to the same or agreed-upon routing, potentially extending your ticket validity, all without extra charge; or
• Refund: Issue a refund.

With these controllable cancellation scenarios, rebooking or a refund is the only option, and Divi Divi Air has no more responsibility.

Also Read: How to Cancel Lao Airlines Flights

Cancellations by Divi Divi Air (Uncontrollable Circumstances):

If your flight is canceled due to weather, strike, airport closure, act of God, war, government decree, or any other reason beyond its control, Divi Divi Air will do its best to get you to your destination using its services, such as non-air options. However, it strongly advises you to purchase third-party travel insurance that will cover these events.

Diversions:

If a flight cannot land at your destination airfield due to unforeseen situations (weather, strikes, etc.) and goes to another destination, the flight is considered complete when the airplane lands at that other airfield, unless the plane flies further to the initial destination.

How to Cancel Divi Divi Air Flights: A Direct Approach

If you need to cancel your Divi Divi Air flight, the most dependable way is to reach out to their reservations department via email. So, send your cancellation request to: reservations@flydivi.com

The Bottom Line

If you want to cancel a Divi Divi Air flight, please forward your details to reservations@flydivi.com. Make sure you ask for a refund and know which fees are applicable, in addition to being aware of the fare rules that apply to the flight.  The direct mode is a convenient way to treat your Caribbean travel change simply.

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