How to Cancel Saurya Airlines Flights

Saurya Airlines is one of the top domestic airlines in Nepal that connects passengers to various destinations in the country. Even though the airline strives to provide hassle-free travel, the possibility of flight cancellation due to unforeseen circumstances cannot be ruled out. Therefore, if you wish to make changes to your existing plans, it is significant to be aware of Saurya Airlines’ cancellation policies and procedures, which will prove to be very helpful. This information will take you step by step through the process so that you can keep track and be prepared for any changes to your Saurya Airlines travel itinerary.

Major Highlights of the Saurya Airlines Cancelation Policy

The cancellation policy of Saurya Airlines depends on the fare type or the time when the ticket was booked, and there are different rules for Nepali/Indian citizens, foreign nationals, and residents. The bullet points below outline the main things to remember regarding Saurya Airlines’ cancelation policy.

Fare Categories and Eligibility:

Here are the fare categories and eligibility requirements: 

• Nepali/Indian (NPR): For residents of Nepal and India and NRNs with valid documents issued by the Nepalese government.
• USD: For all other nationalities, Nepali citizens with foreign passports are treated as foreigners.
• Residential: For those with non-tourist visas residing in Nepal.

Cancellation Charges and Timing:

• You will need to cancel your ticket at least four hours before departure time; otherwise, the situation will be categorized as a “NO SHOW.”

Refundable Fares:

• Normal Class: 10% charge if canceled one day before, 33% if canceled on the same day.
• Oscar Class: 25% charge if canceled one day before, 50% if canceled on the same day.
• Papa Class: 50% charge if canceled one day before, 100% if canceled on the same day.
• USD fares have the same fee structure as Normal Class.

Non-Refundable Fares (Queen, Roger, Sugar)

Only the Passenger Service Charge (PSC) is refunded.

• If cancellation fees and fare class upgrade fees have been charged previously, the same will not be reimbursed.

Rescheduling Saurya Airlines’ Flight Ticket 

• Rescheduling can be done up to 4 hours before departure.
• Normal Fares: Cost-free for the first rescheduling and NPR 500 for each additional modification after the first one.
• Oscar, Papa, Queen, Roger, and Sugar Fare: NPR 500 for each reschedule.
• USD Fares: The first reschedule may be free, but subsequent reschedules will be charged a fee of USD 5.

Flight Diversions and Cancellations:

In cases of diversion, Saurya Airlines will do its best to get to the destination as soon as possible. If there is a need for a night stop away from the main city, they will help travelers by providing them with accommodation. However, there won’t be any food provisions. Moreover, the airline will provide for the next available flight at the earliest. 

No refund of booking changes is possible for cancellations at the base.

Saurya Airlines Refund Policy

Saurya Airlines’ refund policy is based on a certain fare class and flight conditions. Here is a detailed breakdown of when the fee is refundable and when it is not:

Refund Eligibility

Normal Class

• Denied Boarding: In the circumstances where a passenger proves with valid medical documents that he/she is allowed to fly, but the airline staff denies boarding due to medical issues, a complete return of the ticket’s value is possible.
• Flight Delay (All Classes): If the flight is delayed by more than one hour from the scheduled departure time and the passenger is present at check-in, that person is entitled to a full refund.

Oscar Class

• Denied Boarding: If a passenger is not allowed to board the aircraft because of his/ her late arrival, it is considered a “No Show,” and no money is refunded.

Papa & Queen Class

• Denied Boarding: If a passenger is considered intoxicated, boarding will not be allowed because of safety precautions, but the person still gets nothing back, and the airlines consider it as a NO SHOW.

Roger & Sugar Class

• Denied Boarding (COVID-19 Symptoms): If a passenger presents symptoms of COVID-19 and is denied boarding, the situation is considered a “No Show,” and no money back for healthy reasons is provided.

Also Read: How to Cancel Divi Divi Air Flights

How to Cancel and Reschedule Saurya Airlines

Saurya Airlines allows customers to have the freedom to make changes to their reservations, such as cancellations, date modifications, and name corrections, mainly through their website. Here’s a breakdown of the process:

Managing Your Booking Online:

Here is how you can manage your Saurya Airlines booking online:

• Access the Manage Booking Section: Visit the official Saurya Airlines website at www.sauryaairlines.com.
• Locate and access the “Manage Booking” section.
• Enter booking details, such as PNR and ticket number.
• To ensure your safety, a One-Time Password will be sent to your available email address or mobile device number.
• Enter the OTP to authenticate your access.
• After entering the OTP, you will see options on the screen, where you can make changes as per your requirements.

Conclusion

It’s significant to be careful about the terms and timing of the Saurya Airlines flight you wish to cancel, as prices vary considerably. The prime method is to use the “Manage Booking” feature on their website, but ensure you check the airlines’ specific policies before you set off. Keep in mind that contacting the carrier or your travel agent beforehand is an essential step towards a more convenient cancellation process that can reduce any potential fees and hassles.

Frequently Asked Questions