What is Starlux Airlines Cancellation Policy?

Whether you’re flying luxury in Business Class or planning a budgeted trip with Economy, knowing the Starlux Airlines Cancellation Policy is as important a part of your travel plan. The airline offers flexible cancellation for passengers flying to and from the U.S.

This article provides a comprehensive overview of Starlux Airlines’ 24-hour cancellation policy, applicable fees by fare class, refund eligibility, and step-by-step instructions on how to request flight cancellations. 

Does Starlux allow 24-hour cancellation?

Yes, for flights to and from the U.S., the airline allows passengers to cancel the flight within 24 hours of the refund, provided the scheduled departure needs to be booked at least 1 week in advance. 

The 24-hour cancellation applies to all fare types and classes of service. 

To request a refund – Go to the homepage and select the ‘Plan a Trip’ option.

• Then go to the “Manage My Trip”. 
• Select the flight, and then click on the “Refund Application” tab at the bottom of the page. 
• Submit your refund application, and you will be exempted from the Starlux Airlines cancellation fee. 

How much is the Starlux Airlines Cancellation Fee?

Starlux Airlines’ cancellation penalty is applicable 24 hours after the purchase. The refund fee varies with the class of service, as you can see from the screenshots, which were taken from the official Starrlux website. 

Below is the screenshot for the round-trip Economy Class ticket from Ontario (LAX) to Taipei (TPE), just to show our readers the Starlux Airlines cancellation fee.

The next screenshot highlights the cancellation fee for Premium Economy fares. 

The next screenshot highlights the cancellation fee for Business Class fares

First Class cabin has only one fare, which is Full fare, and below is the screenshot for the cancellation penalty.

Below is the table summarising the Starlux flight cancellation fee for each class of service.

Class of Service/Fare type	Saving fare	Basic fare	Full fare
Economy Class	250 USD	150 USD	50 USD
Premium Economy	250 USD	200 USD	50 USD
Business Class	250 USD	200 USD	50 USD
First Class	NA	NA	200 USD

How to Cancel a Starlux Airlines Flight?

To cancel a STARLUX Airlines flight, you can use one of the following methods:

Online via the Official Website

Starlux Airlines allows flight cancellations online through its official website. Follow these steps:

• On the website, go to the “Manage My Trip” section.
• Under the Manage My Trip section, click on ‘Online Refund’.
• Enter the Booking Refrence/e-ticket number, passengers’ last name, and first name.
• Check the tickbox to acknowledge that the information you’re providing is accurate and you have accepted the Starlux Airlines privacy policy.
• Click on the confirm button to access your flight itinerary.
• Locate the flight you wish to cancel in your itinerary.
• The cancellation penalty and eligible refund for your flight booking will be displayed at the bottom of the page.
• Submit the cancellation request. You’ll receive a confirmation email once processed.

Through Customer Service

If you prefer personal assistance or cannot cancel online, you can contact the Starlux Customer Service team at +1-866-952-7309 or +1-888-474-0163. 

• Once you connect with the agent, share your booking reference and, names of the passengers for verification.
• Inform the agent that you have a change in your travel plans and need to cancel the reservation.
• The agent will see the applicable Starlux Airlines cancellation fee for the fare you have purchased.
• You can also explore the rebooking options with the airline’s agent. 
• The agent will process the cancellation and provide confirmation.
• You will also receive the confirmation on your registered email. 

At the Airport

You can cancel your flight in person at the airport ticket office at your departure airport. If you’re canceling the flight on the same day as departure, ensure to request flight cancellation up to 3 hours before departure, as per Starlux Airlines’ cancellation policy. 

What is Starlux Airlines’ Refund Policy?

As per Starlux Airlines’ cancellation policy, the refund is subject to the fare rules of the booked flight. In addition, a cancellation fee is applicable and is non-refundable.

Used flight segment: In this case, the cancellation fee is applicable, and the used portion of the flight segment is dedicated. The remaining value of the fare that is not used is eligible for a refund. 

Non-refundable fare: If the ticket has no refund value, only unused surcharges and airport taxes are refundable. 

Multiple fare rule: If the flight booking consists of multiple fare rules, the most restrictive refund rule would be applicable. 

Ancillary services: Unused add-on services like baggage fee, seat selection fee, unaccompanied minor, etc, are refundable if not used. 

Processing time: The airline refunds within 20 business days after making an application.  

Can You Cancel a STARLUX Flight If It’s Delayed or Rescheduled?

Yes, passengers can cancel the Starlux Airlines flight without paying any cancellation fee if

• The flight is canceled, and no alternate flight is offered.
• Flight is rescheduled or an alternate flight departs or arrives more than 2 hours late than the original schedule.
• Any schedule change results in not meeting the Minimum Connection Time (MCT) criteria 
• The alternative flight uses a different airport for departure or arrival.
• If an extra stopover is added to your flight.

Here are the important points you need to be aware of.

• Rather than canceling, you have the option to reschedule your flight within 14 days of the original departure date. No Starlux Airlines change fee will be assessed. 
• Discount fare tickets (ID/AD/DM) and group reservations are excluded.
• Ancillary services and add-ons like baggage fees, seat selection charge, etc, are refundable.
• If you miss the deadline to change or cancel your flight, the airline will keep your ticket valid for one year from the date of cancellation. 

Under What Circumstances Is the Online Refund Option Unavailable?

The “Online Refund” feature on the STARLUX website or app cannot be used under the following circumstances:

• Flight tickets were booked through Customer Service or a third-party travel agency.
• Any portion of the journey not operated by Starlux Airlines.
• Tickets that have already been changed or rebooked.
• Travelers who did not board their scheduled flight.
• Tickets for which check-in has already been completed.
• Partial refund for a selected passenger or flight segment in a multi-itinerary or multi-passenger booking.
• Flight tickets that are booked with COSMILE mileage.

Conclusion

Canceling a flight with Starlux Airlines can be a hassle-free process, only if you under its cancellation guidelines. The Starlux Airlines cancellation policy offers a generous 24-hour cancellation window for U.S.-bound flights to fare-based cancellations, which are generally refundable. This approach provides you with flexibility and empowers you to make informed choices.. Besides, you have the option to cancel the flight online, by phone, or at the airport, making your request for a refund accessible. And, if your flight is delayed or canceled, you are eligible for a free cancellation or change. 

Frequently Asked Questions (FAQs)