What is EVA Air Cancellation Policy?

EVA Air’s cancellation policy varies depending on the type of fares purchased. All fares offered by EVA Air are categorized as either refundable or non-refundable. 

This article provides a detailed guide on cancellation guidelines for Eva Air flight tickets, covering refundable and non-refundable fares, the 24-hour cancellation rule, fees, and more. 

How Does EVA Air’s Cancellation Policy Work?

All the flex fares offered by Eva Air under the different classes of service are refundable. On the other hand, certain discounted fares under the Economy and Premium Economy are non-refundable. 

Below is a breakdown of how cancellations work for refundable and non-refundable fares:

Refundable fares: Basic, Standard, and Up fares under the Economy Class are refundable and can be cancelled for a fee. On the other hand, the Premium Economy and Business Class’ Basic, Standard, and Up fare permits cancellation and is subject to a fee.  

Non-refundable fares: Economy Basic fare, which is the most restricted fare in the Economy Class, is non-refundable and cannot be canceled after the ticket is issued. Passengers can claim a refund on the airport taxes and fees, if applicable. 

Understanding the fare type is crucial before you initiate cancellation for your Eva Air flight booking. You can check the fare rules, which are mentioned in the booking confirmation receipt, and maximise your refund.

What Is the Deadline for Canceling an EVA Air Flight?

EVA Air allows cancellations up to 3 hours before scheduled departure.  The timeline includes:

General deadline: Cancellations for flights to Southeast Asia can be canceled up to 3 hours before departure. All international flights must be canceled up to 24 hours before departure. 

No-show policy: Passengers who fail to cancel their flight before the scheduled departure will be charged a no-show fee. No show-fee of 500 USD is applied to all fares, and is charged per passenger. 

Please note that the Eva Air flight ticket must remain valid up to 365 days before departure. 

What Is EVA Air’s 24-Hour Cancellation Policy?

EVA Air’s 24-hour cancellation policy is only applicable for flights to/from the U.S. and Canada. This policy aligns with U.S. DOT guidelines. Key details include:

• You can cancel within 24 hours of purchase without incurring any Eva Air cancellation fees, provided the reservation was made 7 days before departure. 
• A full refund will be provided, including the taxes and fees. Cash or cheque refunds may take up to 20 business days. 
• Any add-ons like baggage fees, seat selection, and priority boarding fees are also refundable. 

How Much Is the EVA Air Cancellation Fee?

EVA Air cancellation fees vary depending on the fare type. Below is the overview:

Fare Family Contents	Discount Fare	Basic Fare	Standard Fare	Up Fare
Cancellation Fee for Economy Class	Not Permitted	250 USD	250 USD	250 USD
Cancellation Fee for Premium Economy	NA	350 USD	350 USD	350 USD
Cancellation Fee for Royal Laurel Class/ Premium Laurel/ Business Class	NA	450 USD	450 USD	450 USD

Please note that the additional 50 USD service fee would be charged for requesting the flight cancellation over the phone or at the airport. 

How to Cancel an EVA Air Flight?

Eva Air flights can be canceled online, over the phone, as well as at the airport. Follow these steps:

Online cancellation: Visit www.evaair.com or open the EVA Air mobile app.

• Navigate to the “Manage’’ section and select the Cancel Booking tab.

• To retrieve your reservation, simply provide your booking reference along with your first and last name. Enter the CAPTCHA as shown, then click the ‘Log In’ button to continue.

• Pick the flight you want to cancel and check the fare rules to see if it’s eligible for a refund.
• Then, click on ‘Cancel Booking’ and follow the steps shown to complete your cancellation request.”
• A confirmation email with refund details and your cancellation receipt will be sent to your registered email. 

Phone cancellation: If you’re in the U.S., you can reach EVA Air’s customer support at +1-800-695-1188. For assistance in Taiwan or Mandarin, call +886-2-2501-1999.”The following passengers can request the flight cancellation over the phone or at the airport:

• Eva Air group passengers.
• For partial cancellations involving specific flights or passengers,
• If the flight booking is still pending.
• Bookings that include other airlines and are booked by a third-party travel agency.
• Unable to cancel due to technical reasons. 

You can cancel your EVA Air reservation online by following these simple steps:

• Provide your booking reference or ticket number to the EVA Air Customer Support executive. 
• Request the agent to process the cancellation and share refund information for your Eva Air flight booking. 
• Check with the agent how much the fee would be if you intend to change the flight date. 
• Request a refund or travel credit, whichever applies to your booking. 

Airport cancellation: Visit an EVA Air ticketing counter or check-in desk at the airport. Please note that if you’re cancelling the flight on the same day as departure, you can request up to 3 hours before departure. 

• Provide your booking reference along with the first/last name of the passenger.
• Inform the agent of your cancellation request. 
• Ask the agent to review the fare rules and check whether the fare qualifies for a refund or not. 
• Explore the option if you can change the flight to a same day or a later date.
• Passengers will get an email with information about the refund.

What is the Eligibility for Changes or Refunds Due to Flight Cancellations or Schedule Changes?

Passengers with confirmed bookings on EVA Air (ticket number starting with 695) or UNI ticket (starting with 525) are affected by the flight cancellations, flight delay, or major scheduled change and are eligible for a refund or changes under specific conditions. Eligible scenarios include:

• Flights canceled by EVA Air or UNI Air with no alternative flight.
• Rescheduled flight with departure is 2 hours or more later.
• Schedule change that will affect the missed flight connection or insufficient time. 
• An alternate flight that departs or arrives at a different airport.

What Are The Options for Changing the Affected EVA Air?

When flights are canceled or rescheduled, EVA Air offers flexible options to change flights provided the departure and arrival points remain the same. Flight changes are allowed up to 14 days before or after the disruption occurs:

• Passengers can rebook to a new date with the same destination and class of service without paying any change fee or fare difference. 
• In case of Premium Economy, if the original class of service is not available, passengers would be upgraded to Business Class. No additional fee would be charged. 
• Premium Economy travelers rebooked in Economy or Business Class would be offered a refund of the fare difference.
• In case the passenger changes the travel date outside the 14 days, Eva Air’s change fee and fare difference will apply. 

What is the refund process for the cancelled or delayed flight?

EVA Air provides refund options for tickets that are impacted by flight cancellations, flight delays, or any major scheduled change. Key details include:

• Any baggage fee, seat selection can be refunded without a service charge. 
• You’ll receive a refund for the part of the fare that hasn’t been used

.

How to Request a Refund: Submit a refund application via the “Refund Application/Inquiry” section on www.evaair.com. Alternatively, 

• Call the EVA Air reservation and ticketing office at 1-800-695-1188 (U.S.).
• For tickets booked with a travel agency, call the travel agent to issue the refund. 

Processing time: Refunds are issued to the original payment method within 7 days for credit cards, and up to 20 days for cash/cheque payments. 

What Is EVA Air’s Refund Policy?

As per EVA Air’s refund policy, any refund requested through EVA Air’s website would be returned to the original debit/credit card used for the purchase. If the card is not active, you must contact the bank for further assistance. Add to that:

• If you purchased your ticket through a travel agency, please reach out to them directly.
• Flights to or from the U.S. are eligible for a full refund with no penalty if canceled within 24 hours of booking. The date for the booked flight must be at least 7 days away at the time of cancellation. 
• For credit card payments, refunds are processed within 7 business days and reflect on the card’s statement within 1-2 billing cycles. 
• If a portion of the ticket has been used, the refund will be calculated based on the remaining value after deducting used segments, any applicable fees.
• For any flight ticket that is purchased with miles, you will get a cash refund for the cash portion, and valid miles will be redeposited to the member’s account.
• For partially used flight tickets, you’ll get a cash refund for the unused part of the trip. But the miles you redeemed for the flight ticket will not be refunded, even for the unused portion. 

How to Cancel an EVA Air Flight?

EVA Air’s policy for flight cancellations prioritizes passengers’ convenience by offering flexible rebooking and refund options without any penalty under exceptional conditions. Eligible passengers can change travel dates or itineraries within a 14-day window without any fees or request a full refund for the affected flight. 

By understanding these guidelines, passengers can navigate flight disruptions effectively, whether managing booking directly through EVA Air or via travel agents. 

Frequently Asked Questions (FAQs)