What is Garuda Indonesia Cancellation Policy?

Garuda Indonesia cancellation policy offers free cancellation within 24 hours for U.S. and Canada bookings. The policy also offers a full refund if the flight is delayed or cancelled.

In addition, the airline has a cancellation fee by fare class, giving a step-by-step instruction on how you can cancel the flight online, by phone, or at the airport. 

This guide also highlights passengers’ rights if the airline initiates a cancellation or delay, ensuring passengers have accurate information before they change their travel plans. 

What is the Garuda Indonesia 24-hour Cancellation Policy?

For flights booked to/from the U.S and Canada, the airline allows passengers to cancel their ticket within 24 hours of booking. No Garuda Indonesia cancellation penalty will be applicable if not following conditions are not fulfilled:

• Flight’s departure is at least seven days (168 hours) from the booking date. 
• The policy applies to all fares in Economy and Business Class.
• Flight booked with GarudaMiles is not eligible.
• No refund is applied to the booking, which has already been rebooked. 

The refund within 24 hours of booking would be processed in 7-15 business days in the original method of payment. 

How much is the Garuda Indonesia Cancellation Fee?

Garuda Indonesia’s cancellation by class of service and the timing. For Economy Class, Eco Affordable and Eco Comfort tickets charge 25%–90% of the ticket value as a cancellation fee. Both of these Economy fares are non-refundable after departure. 

For Business Class and Business Promo fares, charges a cancellation fee upto 90% of the ticket value anytime before departure.

However, Business Comfort fares incur a cancellation up to 45% of the ticket value. After departure, passengers can cancel the flight and claim 50% of the ticket value as a refund. 

Below is the table outlining the Garuda Indonesia cancellation fee for Economy Class and Business Class.

For Economy Class:

Class	Before Departure	After Departure
Eco Affordable	Penalty fee 40% – 90% of the ticket value	Non-refundable
Eco Comfort	Penalty fee 25% – 90% of the ticket value	Non-refundable

For Business Class:

Class	Before Departure	After Departure
Business Promo	Penalty fee 25% – 90% of the ticket value	Non-refundable
Business Affordable	Penalty fee 25% – 90% of the ticket value	Non-refundable
Business Comfort	Penalty fee 25% – 45% of the ticket value	50% of the ticket value is refundable

How to cancel a Garuda Indonesia flight?

Canceling a Garuda Indonesia flight can be done online, over the phone, or at the airport, depending on your flight booking and preference. 

Cancel Online 

• Visit www.garuda-indonesia.com or open the Garuda Indonesia mobile app
• On the website, click My trip on the top menu of the homepage.

• Enter the Booking code and last name.
• Click on the Search My Trip button to continue.

• Your booking details, including your flight itinerary, will display.
• Select the specific flight segment or passenger you wish to cancel. 
• Click the “Cancel Flight” option.
• The system will display any applicable cancellation fees or refund eligibility based on the fare rules of your booking.
• Review the cancellation summary, including fees, refund amount, or credit details.
• Confirm the cancellation request.
• A cancellation reference number is provided, and the confirmation receipt will be sent to your email. 

Cancel over the phone.

For passengers calling from the US and Canada, dial +1 626 337 7575, which is available 24/7.

• Once you connect to the Garuda Indonesia flight agent, ask them to cancel your flight.
• Provide booking reference number (PNR), passenger name, and flight number to receive your booking.
• Also, confirm which flight or passenger to cancel.
• The agent will explain any applicable Garuda Indonesia cancellation fees. 
• After the agent initiates the cancellation, a confirmation email alongside the verbal confirmation of the cancellation will be provided. 

Cancel at the Airport

Visit a Garuda Indonesia ticket counter at the departure airport. You can request at the airport up to 2 hours before the scheduled departure. Follow these steps:

• Provide a passport or any other government-issued photo ID to match the booking.
• Inform the staff that you want to cancel your flight.
• The staff will check your fare rules and inform you of any cancellation fee.
• Sign any required forms if requested.
• Provide payment details for refunds. 
• Collect your cancellation reference number alongside any receipts. 

What is Garuida Indonesia’s refund policy?

Here are the key details of the circumstances or conditions where passengers can claim a refund with Garuda Indonesia:

• Discounted fares such as Eco Affordable and Business Promo are non-refundable after departure. 
• Refunds are processed within 1-2 weeks. There may be a delay in the refund due to the bank processing times or payment method.
• Except Business Comfort fare, all other fares are non-refundable if the passengers fail to cancel before departure.
• The airline offers refunds if Garuda Indonesia cancels a flight or delays a flight.
• Full refund due to extenuating circumstances. 

How to Request a Refund: Refunds for flight tickets can be requested through Garuda Indonesia’s official website, under the “My Trip” section. Alternatively, 

• You can call +62 21 2351 9999 or 0804 1 807 807 (within Indonesia).
• Email at customer@garuda-indonesia.com.
• Seek in-person assistance at the nearest Garuda Indonesia sales office.

Note: In some cases, to claim a refund under special cases, you may be asked to provide a death certificate, medical certificate, etc.

What are the passengers’ rights if the Garuda Indonesia flight is delayed or canceled?

For flights departing from EU/UK airports, if Garuda Indonesia cancels a flight within 14 days of scheduled departure and the reason is within the airline’s control, passengers are entitled to the following compensation:

Flight Distance	Compensation Amount
Up to 1,500 km	€250
Between 1,500 km and 3,500 km	€400
Over 3,500 km (non-EU flights)	€600 (€300 if the delay is 3–4 hours)

A refund is also applicable. 

Flight delay: If a flight arrives at the final destination 3+ hours late due to reasons within Garuda Indonesia’s control, passengers are entitled to the following compensation:

Flight Distance	Delay Duration	Compensation Amount
Up to 1,500 km	3 hours or more	€250
1,500 km to 3,500 km	3 hours or more	€400
Over 3,500 km (non-EU flights)	3–4 hours	€300
Over 3,500 km (non-EU flights)	More than 4 hours	€600

For dlight delays of 2+ hours, Garuda Indonesia will provide:

• Food vouchers
• Two free phone calls, emails, or internet access.
• Hotel accommodation and transport are provided if an overnight stay is required.

If there is a flight delay of 5+ hours, passengers will get a full refund. 

Conclusion

Garuda Indonesia’s cancellation policy offers 24-hour fee-free cancellation alongside multiple options to request a refund for the flight, and a cancellation fee for each fare in Economy and Business. 

By having the aforementioned information, passengers can make a well-informed decision and maximize the refundability. 

Frequently Asked Questions (FAQs)