Life can be full of surprises, and sometimes it affects our travel plans. If you need to cancel your Air Senegal flight, you should first become acquainted with their cancellation policies and procedures.
This guide serves you the best options for your travel experience and provides you with a clear explanation of how to cancel your Air Senegal booking, including understanding possible refunds and fees.
What is the Air Senegal Cancellation Policy?
The Air Senegal Cancellation Policy varies according to the type of fare that you have bought. The availability of refunds and any related fees will be contingent on the precise fare regulations that apply to your ticket. A careful examination of these rules, found on your booking confirmation or the Air Senegal website, is vital before flight cancellation. It is usually possible to cancel online, on the phone, or through your travel agent.
Refund requested. How and when will it be processed?
Recipients of the refund processing emails (which may take a few days) shall receive a notification regarding the completion of the processing. Credit card refunds are regarded as a transfer back to the original card.
Additional information may be requested by the airlines as well. Although they are committed to on-time processing, there will be a possibility of delays. To facilitate assistance, please provide your refund application number when contacting Air Senegal.
Air Senegal Cancellation Policy: Special Circumstances and Passenger Rights
Air Senegal has cancellation policy conditions about special circumstances governed chiefly by the Regulation on Air Passenger Rights. For the details, see below:
Rights in Case of Denied Boarding, Cancellation, or Significant Delay:
If your Air Senegal flight gets delayed by at least two hours, gets canceled, or you are denied boarding, you have rights that are derived from regulations that are in place. These rights are mainly compensation and services that are provided by the airlines.
The passengers going through reduced mobility will also be given special assistance, and unaccompanied minors, as stated in this regulation.
Passenger Responsibilities:
It is essential to deliver valid contact details during the reservation and any further updates. Air Senegal is not responsible if it cannot get in touch with you because of absent or incorrect contact information.
Check-in Deadlines:
To be eligible for the services outlined in the regulation in case of flight irregularities, passengers must check in with their confirmed reservations and tickets:
- International Flights: At least 60 minutes before departure.
- Domestic Flights: At least 45 minutes before departure.
These policies do not apply to customers denied boarding because of their medical condition, safety/security concerns, or insufficient travel documents.
Extraordinary Circumstances (No Compensation):
No compensation shall be payable for irregularities in flights caused by extraordinary circumstances beyond the control of Air Senegal. The list of extraordinary circumstances includes:
- Meteorological conditions (severe weather)
- Natural disasters
- Security risks
- Unforeseen flight safety deficiencies
- Strikes or industrial action
- Political unrest
Compensation for Cancellations (Outside Extraordinary Circumstances):
Under the following circumstances, you are entitled to compensation for cancellations (except those due to extraordinary circumstances) and denied boarding due to overbooking:
- You were not informed of the cancellation at least two weeks before the scheduled departure.
- Information was provided to you about the trip two weeks before the departure, and you were not offered an alternate route that would permit you to:
- Depart no more than two hours before the original departure time.
- Arrive no more than four hours after the original arrival time.
- You have been informed of the departure less than seven days before, and no offer for the re-routing has been made that would facilitate you to:
- Depart no more than one hour before the original departure time.
- Arrive no more than two hours after the original arrival time.
Distance Calculation for Compensation:
Compensation for denied boarding or cancellations is determined by the final destination indicated on the schedule.
Reduced Compensation for Alternative Flights:
If a different flight is proposed that satisfies time requirements (in connection with the original timetable and distance of the flight), the amount of rest compensation will be decreased by 50%. The time requirements are:
- Flights of 1500 km or less: Alternative flight arrives no more than 2 hours later.
- Flights between 1500 and 3500 km: The Alternative flight arrives 3 hours later.
- Flights over 3500 km: Alternative flight arrives no more than 4 hours later.
Also Read: How To Cancel an As Salaam Air Flight?
Compensation for Award Tickets:
The specified compensation amounts also apply to passengers traveling on award tickets (tickets purchased with miles).
Compensation for Downgrades:
In case of downgrading your class of service, you deserve more than just the price difference returned to you:
- Flights of 0-1500 km: 30% of the ticket fare.
- Flights of 1500-3500 km: 50% of the ticket fare.
- Flights over 3500 km: 75% of the ticket fare.
For award tickets, downgrade compensation is paid in miles:
- Flights of 0-1500 km: 3,000 miles.
- Flights of 1500-3500 km: 5,000 miles.
- Flights over 3500 km: 10,000 miles.
How to Cancel an Air Senegal Flight?
If you wish to cancel an Air Senegal flight, here are the ways to do the same.
- Phone: Contact Air Senegal customer service directly at +221 301 15 15 15. It is important to have your booking reference number and all other relevant details.
- Email: To cancel your booking, please send an email to serviceclient@airsenegalsa.sn requesting cancellation.
- Travel Agent Bookings: If you have booked your flight through a travel agency, you are required to get in touch with the agency directly to start the process of canceling the flight. Their process may be different from Air Senegal.
Conclusion
Although canceling a flight might seem overwhelming, once you understand Air Senegal’s cancellation policies and closely follow the steps in the guide provided, the process can be quite manageable.
Trying to find out the specific fare rules, acting quickly, or reaching out to Air Senegal directly or through the travel agent, in case there are any doubts or assistance is needed, are the keys to going smoothly through the journey.
Frequently Asked Questions
Air Senegal customer service can be contacted through the following number: +221 301 15 15 15. The number given here can be used for any inquiries or assistance.
Generally, you can find the specific fare rules for your Air Senegal ticket while you are making the reservation, in your ticket confirmation email/e-ticket, or by getting in touch with the customer service of Air Senegal directly.
The cancellation of your Air Senegal flight often results in alternative transportation, rebooking at the earliest opportunity, or the option of getting a refund or a voucher being offered. Your particular alternatives will depend on the cause of the cancellation and the fare rules of your ticket.
It is usually possible to change the destination of your Air Senegal flight, but the possibility depends on the fare type you have purchased. The cost may be affected by fees or the difference in fares if the new route is more expensive. For specific details and applicable charges, you can contact Air Senegal directly or consult your fare rules.
If Air Senegal has your contact details in advance, i.e., your phone number or email address, in such cases you will be informed of any delays or diversions. If your booking details weren’t confirmed during booking, you can still give them by contacting their customer service number.