Are you planning a trip with Air Seychelles? While each airline strives to ensure that all flights operate promptly, cancellations can occur at any time. Knowing about the Air Seychelles Cancellation Policy is an important part of understanding your rights as a traveler. We have compiled all the basic information you will want to know to keep you updated and in the loop about what happens next, if and when things go wrong. The more you know about your cancellation policy, the more prepared you will be when it comes to any cancellations or changes to your trip.
Can I Cancel An Air Seychelles Flight?
Yes, you can if required. There are various ways to go about the process, as stated below:
- If you have booked your ticket from the airline’s website, then you can do so by going to the Manage Booking tab.
- You may even contact their call center or send them an email. For more details, do check Air Seychelles official website. NOTE: All flight tickets aren’t refundable; it all depends on your fare.
- So, to know the refundability of your ticket, you must know about the rules during booking.
Your Rights in Case of Flight Cancellation By Air Seychelles
Air Seychelles authorities will do their best to ensure that your flight isn’t canceled and that you have a safe and secure journey. However, sometimes things may not be in their control, and cancelations may happen. In case of cancelations, here is what you will be entitled to:
- You’ll be notified about the cancelation or the alteration in schedule at least two weeks before your flight’s departure.
- The next alternative is to be notified 2 weeks to 7 days before your flight’s departure date. In such cases, the airlines will provide you with re-routing options. This permits you to depart in two hours before your scheduled departure, and reach your destination in 4 hours post your scheduled arrival time.
- If you are informed less than 7 days before your flight’s departure, you’ll be given options to reroute, permitting you to depart in an hour from your flight’s departure time, and arrive at your destination in two hours from the scheduled arrival time.
Extraordinary Circumstances Explained
Occasionally, cancellations are other than an airline’s fault. These extraordinary events comprise:
- Adverse weather
- Political upheaval or military action
- Bird strikes
- Labour disputes
- Systems or failures in the air traffic control system
Therefore, in these circumstances, if Air Seychelles can demonstrate that the cancellation was unavoidable after taking all reasonable steps to operate the flight, then Air Seychelles is not responsible for providing any financial compensation.
Refund and Change Policy Snapshot
Fare conditions, while not always associated with cancellations, are also a factor. International tickets may be refundable, non-refundable, or partially refundable, depending on the class and fare type. For example:
- Y-class International Economy: Refundable
- Lower fare classes: Often will incur a fee or be non-refundable
- Changes within 72 hours: Typically incur a USD 75 fee plus any fare difference
Passengers should always refer to their fare rules if they are requesting a refund or looking to rebook a cancelled flight.
What to do If Your Air Seychelles Flights are Cancelled
In the case your Air Seychelles flight has been cancelled, the first thing to do is check your email or mobile notifications for updates before you do anything else. The airline typically will notify passengers on a timeline identified in the Air Seychelles cancellation policy, and once you are notified, you should do the following:
- Read the re-routing options they have provided
- Contact customer service if you are looking for an alternate schedule
- Review refund policies based on your ticket type
If you keep your cool and stay in the loop, you can handle the changes that were made without all of the extra hassle.
Also Read: How to Cancel a Flynas Flight?
Tips to Minimise Cancellation Impact
Although cancellations can’t always be avoided, here are some tips to minimise the effects on you, the traveller:
- Book a refundable ticket when flexibility is necessary
- Travel with travel insurance to protect yourself against unforeseen events
- Download the Air Seychelles app to receive alerts in real time
- Arrive early and ahead of any potential same-day notification
Whether or not you decide to follow these tips, they will allow you to be more prepared if an unexpected change occurs in your travel plans.
Conclusion: Stay Informed for a Smoother Travel Experience
Familiarising yourself with Air Seychelles’ Cancellation Policy allows travellers to make rational decisions about their travel plans and mitigate anxiety by being prepared for any unexpected announcements. Whether you can be re-routed or refunded with Air Seychelles depends on the time of cancellation and your fare rules.
Always diligently consider the source of any updates with due communication and intentionality to shift planes accordingly. With guidelines found at various channels and resources, and appropriate levels of awareness and planning, you can keep your experience with Air Seychelles as smooth as possible, even when cancellations and unusual situations occur.
FAQs
In the event of cancellation by Air Seychelles, re-routing or refund shall be offered to you, depending on the time of notification. Compensation is not payable in case of cancellation that is attributed to exceptional circumstances outside the company’s control.
You are not entitled to compensation in the event of cancellation that is caused by exceptional events such as weather conditions, bird strikes, or political instability. Re-routing or refund facility will still be made available in a timely manner based on the airline’s policy.
Yes, Air Seychelles seeks to inform passengers at least 14 days ahead. If notified later, you’re eligible for re-routing options with little time differences from your original schedule, according to their cancellation policy.
If your Air Seychelles flight is cancelled less than seven days before departure, examine your re-routing alternatives immediately. You must be given a revised flight leaving in less than an hour and arriving not later than two hours after the original scheduled time.
If you wish to change or alter your flight, you may do so via the airline’s official website, through Manage Booking, especially if you have booked online. Alternatively, you can even connect through their call center or send them an email.