Arab Wings provides a structured cancellation policy for its customers, outlining the applicable charges based on the notice period given before the scheduled departure. Understanding these terms can help customers plan accordingly and avoid unnecessary charges. Flight cancellations can arise for various reasons, including changes in travel plans, unforeseen emergencies, or business schedule adjustments.
By familiarizing themselves with the airline’s specific cancellation terms, customers can make informed decisions and minimize financial losses. Arab Wings has set clear guidelines to ensure a transparent process, helping passengers navigate cancellations with clarity and efficiency. Below is a comprehensive guide on how to cancel an Arab Wings flight and the associated policies.
Arab Wings Flight Cancellation Policy
If a customer wishes to cancel their flight with Arab Wings, they must provide written notice to the carrier. The cancellation charges depend on the notice period given before the scheduled departure time, as follows:
- Less than 7 days’ notice: 25% of the total charter price
- 72-48 hours’ notice: 50% of the total charter price
- 48-24 hours’ notice: 75% of the total charter price
- Less than 24 hours’ notice: 90% of the total charter price
- After the scheduled departure time: 100% of the total charter price or a proportionate amount to the flight schedule already performed, whichever is greater
Additionally, all cancellation fees are subject to a minimum payment of 5% of the total charter price. The carrier may also apply any payments already received from the customer toward satisfying the applicable cancellation charges.
Non-Performance, Delay, and Cancellation of Arab Wings Flight
Arab Wings outlines specific conditions under which flights may be delayed, canceled, or affected by circumstances beyond the carrier’s control. Customers should be aware of these conditions to understand their liability in such cases.
Arab Wings Cancellation Policies for Circumstances Beyond Their Control
In situations where Arab Wings is unable to perform a flight due to factors beyond its reasonable control, such as:
- Actions of third parties
- Passenger-related delays
- Labor difficulties
- Force Majeure events
- Technical breakdowns or accidents
The carrier will make reasonable efforts to continue the scheduled flight. However, Arab Wings holds no liability for non-performance or delays, and any time lost in such circumstances will not be considered in computing demurrage.
Customer’s Liability in Case of Delay or Non-Performance By Arab Wings
- If the flight is delayed due to any fault of the customer or their representatives, including passengers arriving more than 30 minutes before departure, the carrier may choose to depart as scheduled or delay the departure at its discretion. Any extra costs incurred due to such a delay will be borne by the customer.
- If a flight is prevented or delayed beyond 60 minutes of the scheduled departure time due to the customer’s fault or their passengers, the flight will be deemed canceled, and the applicable cancellation charges will apply.
Get more Information: How to Cancel a Nesma Airlines Flight?
When Does Arab Wings Consider Your Flight Canceled Automatically?
Under the following conditions, Arab Wings will consider the flight canceled, and cancellation charges will apply:
- Pre-flight Cancellation by the Customer: If the customer informs Arab Wings of the cancellation before the
- flight schedule, the cancellation policy charges will be applied as per the outlined terms.
- Passenger Delay Beyond 60 Minutes: If the customer or passengers cause a delay exceeding 60 minutes past the scheduled departure time without prior agreement from the carrier, their flight will be canceled.
- No-Show of Customer or Passengers: If the customer or passengers fail to appear for the flight, their flight is deemed canceled.
- Non-Compliance with Safety Instructions: If the captain finds it necessary to cancel the flight due to a customer’s or passenger’s refusal to comply with flight safety and security instructions, Arab Wings reserves the right to terminate the planned flight immediately.
Conclusion
Canceling an Arab Wings flight requires careful consideration of the notice period, as the applicable charges increase significantly closer to the scheduled departure time. Customers are advised to provide written notice as early as possible to minimize costs.
Additionally, understanding the conditions under which a flight may be canceled due to non-performance, delay, or passenger-related issues is essential to avoiding unexpected charges.
By adhering to the cancellation policy and ensuring compliance with flight safety regulations, customers can navigate the process efficiently and avoid unnecessary expenses.
Frequently Asked Questions
Arab Wings requires passengers to provide a written cancellation request. It is recommended to contact their customer service directly for assistance with the cancellation process.
Refunds depend on the notice period given before cancellation. The airline applies cancellation charges based on how early you notify them. If the flight is canceled close to departure, the refund amount will be significantly reduced.
The refund processing time varies depending on the payment method used for booking. Customers should contact Arab Wings for specific details on refund timelines.
Yes, in some cases, Arab Wings may allow customers to reschedule their flight instead of canceling. However, rescheduling fees may apply depending on the changes and the time of notice.
If Arab Wings cancels your flight due to operational reasons, they will usually offer an alternative flight or provide a refund, depending on the circumstances. Contact customer service for assistance.
In some cases, Arab Wings may waive or reduce cancellation fees for medical emergencies or force majeure situations. However, supporting documents may be required for such exceptions.
Arab Wings typically does not allow ticket transfers to another passenger. You will need to cancel your booking and rebook under the new passenger’s name, subject to availability and applicable charges.