Lao Airlines is Laos’s national airline, offering domestic and international flights across Asia. It is noted for its warm and friendly services, and the airline assures passengers to travel to the required destinations, such as Thailand, Vietnam, China, and Cambodia, connecting the regions. Whether exploring the spectacular sights of Laos or traveling for business, Lao Airlines makes the travel experience a pleasurable one by making it so comfortable.
Nonetheless, your travel itinerary can be affected suddenly, and you might have to cancel your flight. Adequate knowledge of the airline’s policies and steps for cancellation can simplify the process. In this blog post, let’s explore the Lao Airlines cancellation policy, including refund eligibility, fees, and contact information to avoid last-minute hassles. Let’s explore this in detail!
Lao Airlines Cancellation Policy: Everything You Need to Know
Lao Airlines is aware that anyone can cancel their flight in case of a change in travel plans, and they give you options to change or cancel your flight. However, the refund eligibility and the way to deal with the process depend on a lot of things, like the fare type and when the purchase was made. Here is a helpful guide on the Lao Airlines cancellation policy, which will walk you through the process.
Lao Airlines’ Ticket Refund & Change Policy
Here is the policy of refunds and changing your reservation for Laos Airlines.
For Bookings Made via Travel Agencies
Please note that if air transport services are booked through a travel agency, the agency must be contacted for a refund or trip cancellation. As of now, Lao Airlines cannot provide transparent refunds for tickets purchased through third-party agents.
For Bookings Made on LaoAirlines.com or the Mobile App
If you have booked your flight, you can apply through their official website after logging in.
- Emailing: Send a request to either onlinebooking@laoairlines.com or mbqv@laoairlines.com
- Calling: If you are in Laos, call 1626 and speak to the customer service team for assistance.
- Visiting the Ticketing Office: If you need to meet face-to-face with Lao Airlines ticketing office staff, go to the office on Manthatourath Road, Vientiane.
Important Notes on Lao Airlines Refunds
Several fare types are not refundable. Please make sure to view the fare rules first before canceling.
If you have a refundable ticket and have a credit or debit card, the money will be credited back to the same card you used for payment.
It may take 4 to 6 weeks for your money to appear in your account unless your bank has long lead times.
How to Contact Lao Airlines To Cancel Your Flight: A Quick Guide
Looking to get help with your Lao Airlines booking, cancellation, or general inquiries? Below is the process of contacting the Lao Airlines customer support team for their immediate support in case of clients’ issues.
Call Lao Airlines Customer Support
You can contact Lao Airlines by phone for immediate help.
- Within Laos: Call 1626
- International Inquiries: Dial (856-21) 510040
Flight bookings, cancellations, ticket changes, and travel-related concerns are issues that the customer support team is ready to resolve.
Also Read: How to Cancel Level Airlines Flights
Contact via Email:
If you want to communicate in writing, you have the option to send an email to:
- onlinebooking@laoairlines.com
To get prompt assistance, provide your full name, booking reference number, and explanation of your problem.
Conclusion
If you wish to cancel your Lao Airlines flight, this can be easily done by contacting them via phone or email for support. To make the process easier, make sure you have your booking information handy. If you booked through a travel agency, you will need to contact them directly to request a cancellation.
Frequently Asked Questions
The refund policy of Lao Airlines is not the same in all cases, because it depends on the type of fare you have purchased.
To cancel a Lao Airlines flight, it is advisable to contact their customer service hotline for immediate help. Another option is to search for their local office and go there if they offer direct personal help.
Generally, you can cancel your flight from Lao Airlines free of charge only if you meet certain conditions, for example, within 24 hours (if it is available) or a corresponding amendment from the air carrier. Consult Lao Airlines directly to get a clear idea of how the penalty works and whether they allow waivers under specific circumstances.
The choice between canceling and changing a Lao Airlines flight is “better” or not, depends a lot on the fare rules of your particular trip and your travel needs. If flexibility is a priority for you and the fees are manageable, the best option is to change the flight; otherwise, you might have to cancel it. Verify your ticket’s terms and potential costs, then compare them.