Level Airlines is a company in Catalonia, ranked among the top 10 companies, and is a member of IAG, a major player in the aviation sector worldwide.
It is successful as one of Europe’s top low-cost airlines and has a strong presence in Spain and the United States. More directly, their flights connect Barcelona to North and South America on the routes that are most important to them.
Level’s distinct characteristic is its no-frills policy, through which travelers can personalize their trips by selecting from a wide range of options, like luggage, dishes, and seat allocation.
Above all, Level makes the travel of its customers smoother and more organized with its cancellation policy. Because travel plans don’t always go as expected, and sometimes you may need to cancel your Level Airlines flight. Therefore, exploring the Level Airlines cancellation policy. It provides information about refund eligibility and the steps to follow, which can help make the process smoother. Ready to explore? Let’s start!
Essential Info: Level Airlines Cancellation Policy
Planning a vacation is a process that involves a lot of unpredictable moments, which is why Level Airlines sees the need for flexibility as vital. Allowing you to change the date you want to travel or even cancel the flight, Level Airlines has a variety of options for your needs. Here, we delve into the major points of their refund and change policies to assist you in confidently booking your trip.
Flexible Ticket: Hassle-Free Date Changes
Flexible ticket service makes it possible to change flight dates without any explanation. In the case of a two-way ticket, each leg of the journey can be modified separately.
- Extra & Premium Extra Fares: Free advance date changes to tickets are offered, which can be done up to 24 hours before departure, and only the difference in fare needs to be covered, if there is a price change.
- Light, Comfort & Premium Comfort Fares: The fares are not covered in the default way of free changes. The Flexible Ticket option added during the booking process can save you up to 70% on the change fees, thus ensuring relief in case your plans get switched.
- Availability: The Flexible Ticket add-on can only be purchased at the time of booking.
Voucher Refund: Cancel Without Stress
For those who want an even more adaptable service, the Voucher Refund is the best option. It easily provides a way to cancel your flight and get a voucher at the rate of your initial booking, including flights, taxes, and extras.
- It is 100% refundable if you cancel your booking 3 days before the departure time.
- The voucher expires within one year and can still be used to pay for trips in the future, both partially and fully.
- Please make sure to add this option to your online booking form, since it is not allowed to be purchased as a separate product.
- The voucher code will be mailed to you to be used for future reservations.
Refunds for Canceled Flights
If your flight is canceled and you’re eligible for a refund, then:
- Go to the “Cancellation (+48 hours before departure)” section of the Level Airlines website.
- If you booked a round-trip but haven’t used any of the flights, you are entitled to a refund for the whole reservation.
- Refund requests must be submitted to Level Airlines unless your reservation was made on iberia.com, a travel agency, or another platform, in which case you should contact the agency/platform for a possible resolution.
Also Read: How to Cancel Chartair Flights
How to Connect with Level Airlines: Customer Support Made Easy
If you need to get help with your booking, flight changes, or any other issue, contact the team of Level Airlines. Use the following means to connect with them and get the help you are looking for. Here is a list of ways to get in touch with Level Airlines.
Live Chat: Instant Assistance
To get fast and easy support, the easiest way to solve your issue is by using Level Airlines’ Live Chat option. The team can be reached every day between 9 AM and 9 PM (CET) via chat to help you with your inquiries in real-time. Just go to their official website and open a chat to get quick help.
Phone Support: Speak with a Representative
Prefer to speak with a member of their customer service? Level Airlines can be reached by calling them:
- +34 93 122 65 65
- +34 900 67 06 20
Whether you need help with reservations, cancellations, or flight updates, their phone support team is ready to assist.
Social Media: Connect on the Go
Keep yourself informed by visiting Facebook or Twitter and communicating there. Level Airlines is constantly in touch with customers, and they are the first to notify them through their social media accounts. Just write them a message or retweet, and their staff will come to you as soon as they can.
Conclusion
Cancelling your Level Airlines flight is quite simple. It can be done via multiple methods, including the Flexible Ticket option, a voucher refund request, or a standard refund application. Avoid unnecessary fees by always checking your fare type and the policy for cancellations. In case of further assistance, Level Airlines will help you via their live chat, phone support, and social media.
FAQs
Whether you can cancel a LEVEL Airlines flight depends on the fare type and the cancellation reason. Most of the time, if LEVEL cancels your flight, you get a refund. However, the conditions for cancellations differ.
It is possible to contact Level Airlines for e-support by visiting their website or asking their chatbot assistant. For more detailed questions, check out the section on their website with regional calling codes or social media availability.
Absolutely, LEVEL Airlines usually offers flight changes, but the rates and conditions differ significantly based on the fare type. Check your ticket’s terms or contact customer service for specific change policies and associated costs.
Refund processing times for LEVEL Airlines may be different, but in most cases, it will take a couple of weeks, which can change due to your payment method and the difficulty of your refund request. Get in touch with LEVEL or look at your booking details to see the precise timetable.