Knowing the Porter Airlines cancellation policy comes in handy when your travel plans get affected. Porter Airlines has varying cancellation policies for flights, depending on the category of ticket you purchase. Some tickets are non-refundable, while others permit you to receive a refund or travel credit. This travel guide outlines how to cancel or reschedule your flight, what to do in case of a delayed or cancelled flight, and how to avoid additional fees. Having these rules on hand makes your trip simpler and less stressful.
Overview of Porter Airlines Cancellation Policy
Porter Airlines offers several fares—Basic, Standard, Flexible, and Freedom—each with its own set of rules for cancellations and refunds. Whether or not you can obtain a refund or change your flight is dependent on the fare class you purchased and when you cancel. Higher fare classes tend to offer more flexibility, while lower fares tend to have limiting or non-refundable rules. Always check fare conditions before you book or cancel your ticket.
Porter Airlines’ 24-Hour Free Cancellation for All Fare Types
Porter Airlines permits all travellers, regardless of fare type, to cancel a booking within 24 hours of payment and earn back the full amount. The policy covers all categories of fares—Basic, Standard, Flexible, and Freedom—providing an insurance-like booking opportunity. It provides travellers with the convenience of pre-booking flights while making travel arrangements without incurring penalty or charge-related cancellation issues, as long as cancellation occurs within the 24-hour frame.
Porter Airlines’ Cancellation Rules by Fare Types
Porter Airlines has four fare levels—Basic, Standard, Flexible, and Freedom—each with its own cancellation and change rules. Knowing them will make you select the appropriate fare for your travel requirements.
Basic Fare
Ideal only for travelers with a fixed itinerary; no changes or refunds after 24 hours.
- Non-changeable and non-refundable after 24 hours of ticketing.
- No refund or credit in case of emergencies or last-minute cancellations.
- Travel insurance is highly recommended while purchasing this type of fare.
Standard Fare
Limited flexibility, credit on cancellations, but no refunds.
- Cancel for credit only if within one hour of departure.
- Refunds are prohibited under any condition.
- Changes made within 45 days of departure date cost $100 plus the difference in fare.
- Changes made more than 45 days ahead cost $25 plus the difference in fare.
- Transatlantic flights cancellation incur a cost of $150.
Flexible Fare
Well-balanced amount of flexibility and value, but no refunds in cash.
- Cancel up to 1 hour before departure for travel credit only.
- No date or itinerary change penalty.
- No fee to alter or cancel flights within or after 45 days from the flight’s departure
`Freedom Fare
Ideal for changes and refunds with no hassle.
- Changeable and refundable in full up to 1 hour prior to travel.
- Can be credited or refunded in full to the original form of payment.
- Perfect for the traveler who desires the utmost in flexibility and comfort.
- No cost for canceling your ticket within or after 45 days of your flight’s departure.
- There isn’t any price for canceling transatlantic flights as well.
Porter Airlines’ Same Day Change and Cancellation Policy
Porter Airlines provides same-day change facilities for specific routes and types of fares. Here is how it is done:
- Basic Fare: No changes are allowed on the same day.
- Standard Fare: Paid same-day options vary from $100 to $150, depending on the location; for instance, changes on the same day on flights operated by Porter will incur a charge of $150; for flights between Toronto – Montreal, or Toronto – Ottawa the cost is $100
- Flexible Fare: Same-day changes come for $75.
- Freedom Fare: Free same-day changes, which is a boon indeed.
Same-day changes are particularly applicable to the flight between Toronto and Montreal, Ottawa, or Newark (New York), where flexibility is most often needed.
Refund Options and Change Fees
Depending on your fare and time, you could be charged the following:
- Refund Fees (for Flexible Fare): $50 to $57.50.
- Flight Change Fees:
- Basic: $60 to $69
- Standard: $40 to $46
- Combined Change + Refund Fees:
- Basic: $80 to $184
- Standard: $65 to $149.50
Keep in mind that all changes also depend on fare differences between your new and original flights.
Involuntary Cancellations Initiated By Porter Airlines and Refunds
If there was a cancellation or delay in your flight by Porter Airlines for 3 hours or more than that, you may opt for canceling the unused segments of your flight, for which you’ll have to pay no penalty at all. You’ll get a travel credit under such circumstances. You can also get a refund send to your original payment mode if the delay or cancelation was under Porter’s control.
When the delay is for over 48 hours than the flight’s departure time, then you can either rebook or even ask for a refund, irrespective of the cause for your flight’s disruption.
If there’s a flight disruption or alteration in schedule for the transborder flight, then you’ll get a total refund of that part of your itinerary which has been unused. You will also get a refund for any ancillary services like seat upgrade or checked bags that haven’t been used.
There are some other scenarios as well where you’ll get a refund, as stated below:
- There was a cancelation of your flight, and you don’t wish to opt for the alternative travel option provided by the airline.
- There was a flight delay for over six hours and you don’t intend to opt for the alternate travel date.
- The arrival airport for your alternate flight is different than the one you originally selected.
- The alternate flight has many connection points than what was there in your original itinerary. So you don’t wish to choose the alternate option.
- If you are someone with any disability, and if the connection airport for your alternate flight is different from the one on your (original) itinerary, then you will get a refund.
Porter Airlines’ Online Rebooking Tool
This tool helps to search for alternate flights or cancel the remaining flights sans any charge, incase Porter Airlines cancel your flight.
Go to flyporter.com and choose the My Booking tab. Enter your last name, and confirmation number and access your booking. You will get some travel options from which you may either cancel or change your flight – whichever suits you.
Passengers can use this tool if the airline has canceled their flight. However those who have group booking comprising five or more passengers, passengers with interline bookings and for all reservations that contain a request for an assistant, unaccompanied minor travel, or an additional seat, cannot use the tool.
Also Read: Iraqi Airways Cancellation Policy
Key Tips for Hassle Free Cancellations For Porter Airlines Flight
The points given below help passengers planning to cancel Porter airlines flights.
- Always input your email and phone number when you book so you get real-time updates on flights.
- Think about becoming a VIPorter member for greater management of your bookings.
- Regularly check your flight status, either through the Porter Airlines website or the flight status displays at the airport.
- If you’re going for a non-refundable fare like Basic or Standard, buy travel insurance, in case you need to change your travel plans.
Final Thoughts on Porter Airlines Cancellations Policy
In conclusion, the Porter Airlines cancellation policy has a variety of flexible options to suit your type of ticket. Although the Basic fare is not flexible with no changes or refund, higher fares such as Flexible and Freedom come with substantial flexibility and peace of mind benefits. Read the fare conditions prior to booking and think carefully about your travel requirements to select the appropriate fare.
For further information or to make changes to your booking, go to the Porter Airlines website.
FAQs Regarding Porter Airlines Cancellation Policy
You will receive a refund only if you paid a Flexible or Freedom fare. Basic and Standard fares are non-refundable, but might be eligible for travel credit based on the cancellation date.
If Porter cancels your flight, they will rebook without charge. If the next flight is more than 48 hours away, you will be rebooked on a different airline or receive a refund or credit.
Same-day flight changes are permitted for certain fare types. Freedom fares have this included free, and Flexible and Standard fares charge a fee. Basic fares permit no same-day changes.
In fact, all Porter Airlines tickets can be cancelled within 24 hours for a full refund if booked within 7 days of departure, irrespective of the fare type.
In most cases there isn’t a waiver, excepting if the website issues a travel advisory mentioning that for some flights going to a certain destination the fee will be waived.
To submit a claim for expenses like food, ground transportation, delayed baggage or hotel accommodation, you should visit Porter Airlines’ official page, and fill out the online form. Enter your confirmation number, address, name, expense details, and itinerary details. Also, do not miss out on attaching itemized receipts as well as other documents to validate your claim.
In spite of knowing about your flight being delayed, it is still advised to reach the airport as per your flight’s scheduled departure time. If the delay was weather-related, then your flight’s time could alter. There might also be a substitute aircraft available that might nit wait for long for passengers who haven’t yet reached.
It could be sunny at your destination, but the weather could be a little topsy turvy along the path of the flight, which is why the flight might be delayed or canceled. The decision could even be based on the basis of weather reports stating lightning, and gusty winds.
If the destination to which you choose to travel to or the departure point is different from the one on your original booking, then you will not be compensated. If you have incurred loses on car rentals, missed any hotel booking or underwent lost in wages, then too you will not get any refund. Expenses for missed entertainment or roaming charges won’t be refunded as well. Expenses where you’ve got vouchers for meals or accommodation, there too you won’t be able to claim for any compensation.