What If Your Flight Is Changed By Qantas? 

Qantas does their best to ensure that all their passengers get to their destinations on time. However, things might not go as planned, and under such circumstances, Qantas authorities will do their utmost to ensure the convenience of the customers in the best possible way they can. They would go to the extent of offering several facilities to the passengers from refund options to flight credits, and even alternate flight options. 

However, in such cases, it is always important to wait for a notification from the airline before you go on to change or alter your booking on your own. Qantas will provide you with alternative options related to your flight to help you reach your destination safely and securely. You will get an email, an app notification or even a SMS. Ensure that you have your contact details entered accurately during booking so that you may be intimated in case of any changes. 

Now, let us have a detailed insight into what should be done if your flight has been delayed, altered or cancelled. 

What to Do When Your Qantas Flight Has Been Delayed Or Changed? 

If your flight has been delayed due to some reason, but is still in operation on the day when your journey was planned, you will get an email or an SMS. Your flight, alongside the seat number will be the same. In case you have been rebooked to a separate flight, Qantas authorities will inform you of the new flight. If the new flight timings do not suit your travel plans, other options may be checked. These include getting flight credits or even being compensated or refunded your fare amount. 

What to Do When Your Flight Has Been Cancelled? 

In case of cancellation Qantas authorities will take the initiative of rebooking on whichever flight is available next so that you may reach your destination hassle free. You will not be charged any extra fee. You can even opt for Flight credits or a refund with no additional fees charged. 

Qantas’ Refund and Compensation Policy 

The refund or compensation like a meal voucher, accommodation, and even provision of transportation actually depends on the circumstances. When the delay or cancellation happens in 72 hours from your flight’s departure time, Qantas will rebook you on the next flight which is available without any charge or even issue you a refund. 

For Destinations Away From the Home Airport 

1. When the delay is over 2 hours, Qantas will arrange for a refreshment voucher but no transport or accommodation.

2. For overnight delays within 12 hours, $30 or its equivalent local value is provided per person for meals. Transportation and accommodation is provided as well. If the customer arranges for accommodation on their own, they will be reimbursed as much as $200, however, receipts will be needed for the same.

3. For overnight delays exceeding 12 hours, Qantas will provide a $60 meal voucher per person, and will also provide transportation to commute from the airport to hotel, alongside accommodation. If the passenger wishes to book the room on their own, then a reimbursement of $200 for each room booked will be given, but receipts have to be furnished for the same. 

For Delays At the Home Airport 

1. If the delay is over 2 hours, Qantas arranges for refreshment or meal voucher, but no accommodation or transportation is provided.
2. For overnight delays that are within or more than 12 hours, Qantas arranges for transport only, but no meals, and accommodation. 

What Is Qantas’ Rules for Overbooking? 

At times it might happen that one of the flights gets overbooked to the extent that Qantas may require volunteers for changing to their next available flight. In case, there aren’t any volunteers, ;passengers will be chosen to board another flight. When this happens, and if the passenger has reached the airport and has a confirmed flight, then Qantas will book you on the next available flight. 

When travelling internationally, and if the new flight that you’ve been rebooked is four hours later than your flight’s original departure timing, in such cases, Qantas will even provide you with a travel voucher.

Also Read: How Do You Cancel A Qantas Airways Flight?

When Are You Entitled for a Refund On A Qantas Flight?

Travelers are entitled to receive a refund when: 

1. Your flight has been cancelled by Qantas, and they aren’t able to provide any suitable alternative. 
2. Your flight has been delayed to such an extent that you have no other option than cancelling your travel. 
3. A significant change has been made by Qantas to a scheduled flight timing, but they aren’t able to provide you with any alternative flight which suits your convenience. 
4. When you’ve missed a connecting flight due to any schedule changes made by Qantas. 
5. Qantas is not able to accommodate you onboard, in spite of the fact that your reservation is confirmed. 

It is to be noted that Qantas doesn’t compensate for cancellations or delays due to circumstances not within their control. These include weather events, industrial action caused by any third party, issues due to air traffic control, and any other unavoidable circumstances that Qantas couldn’t have avoided at all. 

Conclusion 

When Qantas alters your flight, you will be refunded or compensated well with the amount varying as per certain situations though. For cancellations or delays occurring because of aspects that aren’t within Qantas’ control no refund or compensation will be available. To save yourself from hassle or inconvenience of any kind, it is important to know about Qantas’ refund and compensation policy at length. 

FAQs