What is Egyptair Cancellation Policy?

EgyptAir offers a range of options for passengers facing flight cancellations, delays, or the need to change their itinerary. Whether you’re booking a flight directly, using frequent flyer miles, or dealing with any emergency, knowing about the associated rules and cancellation fees can help passengers make informed decisions and avoid unreasonable expenses. 

This article offers an in-depth overview of EgyptAir’s cancellation policy, refund process, and the compensation you’re entitled to if your flight is disrupted. 

What is Egyptair’s 24-hour cancellation policy?

EgyptAir’s 24-hour cancellation policy allows passengers to cancel their flight bookings within 24 hours of purchase without incurring a cancellation fee, provided:

• Flights originate from the US and Canada. 
• Booking was made directly through EgyptAir’s website, mobile app, or customer service.
• The departure date is booked at least 7 days in advance.

The refund for the Egyptair flight cancellations is issued to the original payment method, including all taxes and fees. 

How much are Egyptair cancellation fees?

EgyptAir’s cancellation fee varies depending on the class of service. The airline offers Economy’s Best Offer fare and Good Deal fare, which offer flight cancellations and are subject to a fee. On the other hand, the Economy Fully Flex fare offers free cancellation anytime before scheduled departure.

In addition, Egyptair offers Business Class fare, and is subject to a cancellation fee as given below.

Fare	Economy’s Best Offer	Economy Good Deal	Economy Fully Flex	Business Class
Cancellation Fee (in USD)	250	250	Free	450

However, passengers who fail to board the flight are subject to a no-show fee as mentioned in the next section.

How much is the no-show fee with Egyptair?

Egyptair offers a refund to selected fares (after deducting the no-show penalty) if passengers fail to board the flight. 

But, the Economy Best Offer fare is non-refundable if the passenger is marked a no-show. In that case, the entire booking value would be forfeited.

To claim a refund, passengers with pay the Egyptair cancellation fee alongside the no-show fee, as shown in the table below:

Fare	Economy’s Best Offer	Economy Good Deal	Economy Fully Flex	Business Class
Cancellation Fee (in USD)	250	250	Free	450
No-show fee (in USD)	Not allowed	250	250	450

How much is the Cancellation Fee If the Flight Is Booked Under the EgyptAir PLUS Program?

For flights within Egypt, the cancellation fee is nearly 80 USD per passenger for all fares. The mileage that was used to book the flight ticket was redeposited in the Passenger’s Egyptair PLUS account. 

For flights outside Egypt, the airline charges a 200 USD cancellation fee. 

For non-refundable fares like Economy Good Deal, upon cancellation, the miles will not be redeposited. 

Here is the summary of the Egyptair cancellation fee for flights booked under the Egyptair PLUS program:

Flight Type	Fare Type	Cancellation Fee	Miles Redeposited?
Within Egypt	All fares	80 USD per passenger	Yes (to EgyptAir PLUS account)
Outside Egypt	All fares	200 USD per passenger	Yes (unless fare is non-refundable)
Economy Class (applicable for domestic and international travel)	Good Deal (non-refundable) fare	Non-cancellable	No (miles are not redeposited)

Does Egyptair PLUS offer any waivers for cancellation fees in emergencies?

EgyptAir PLUS, as EgyptAir’s frequent flyer program, neither mentioned on their official website nor advertised waivers for cancellation fees during emergencies or bereavements.

But an airline allows for Egyptair cancellation fee waivers in the following situations:

• Medical emergencies
• Natural disasters
• Extenuating circumstances

To be eligible for waivers, you must provide the following documents such as 

• A medical certificate in the case of illness
• Death certificate for a family bereavement

Passengers holding the elite or medallion status within EgyptAir PLUS may have additional flexibility. 

How to cancel an Egyptair flight ticket?

Whether you prefer the convenience of managing your flight ticket online, through a phone call, or at the airport, EgyptAir offers several options that help you cancel your flight.

Online cancellation

This is the quickest and on-the-go method for most travelers. Simply open your browser and go to the official Egyptair website or launch the Egyptair mobile app. 

• Go to the My Booking tab on the homepage.
• Enter your details, like booking reference and passengers’ last name. 
• Click the ‘See Your Booking’ button to access your reservation.
• Choose the flight you wish to cancel from your upcoming trips.
• Review the Egyptair cancellation policy, including any applicable fees and refunds.
• You will see the Egyptair cancellation fee at the checkout page, based on the fare you purchased.
• Complete the cancellation process, and the cancellation fee will be adjusted from the booking value.
• You will receive an email confirming your cancellation and mentioning the timeline for the refund. 

Cancellation over the phone

For those who prefer customized assistance or holding a group reservation/multi-city itinerary, click on the Contact Us tab on the homepage at the top right.

Depending on the location you’re calling from, you can choose from the Worldwide offices tab or the Domestic office tab. 

• Find the EgyptAir customer service number for your region. Dial the number and wait for the Egyptair representative to be connected.
• Share your booking reference and passenger information for verification.
• Tell them that you wish to cancel the reservation or a particular flight segment.
• The agent will guide you about the fare rules for your flight booking and any associated cancellation fees. 
• You will get confirmation of your cancellation via email. The details of the refund status will be mentioned in the confirmation email. 

Cancellation at the airport

Sometimes you have circumstances where you want to change your travel plans last-minute. Cancellation at the Egyptair check-in counter is the most reassuring option. 

• Locate the Egyptair check-in counter. 
• If you have an upcoming flight with Egyptair, make sure you cancel at least 120 minutes before departure. This is important to avoid no-show fees. 
• Present your booking reference and a valid passport for verification.
• Inform the agent that you want to cancel your flight.
• The representative will review the cancellation terms and notify you about the Egyptair cancellation fees. 
• Cancel the flight or explore your options if you can postpone your travel plans. 

What do you need to know about the EgyptAir Refund Policy?

As per Egyptair’s refund policy, the airline processes refunds to the person named on the ticket or the individual who paid for it, provided they show valid proof of purchase. The other important points include:

Involuntary refunds: The refund is applied for the unused portion of the fare if Egyptair disrupts the travel plans. This includes:

• If EgyptAir cancels your flight,
• If EgyptAir fails to operate a flight on schedule or skips a passenger’s destination or stopover
• If passengers missed a layover.

Voluntary refunds: As per Egyptair’s cancellation policy, if the passenger chooses to cancel the flight for personal reasons, the refund amount depends on:

• If passengers purchased an Economy Fully Flex fare, a full refund is provided. 
• Refund is applicable on Economy’s Best Offer fare, Good Deal fare, and is subject to a cancellation penalty.

Refunds for lost flight tickets: If a passenger loses a physical copy of the flight ticket, the airline offers a refund with specific conditions:

• Passengers need to offer satisfactory proof of the loss. They may be asked to pay an administration fee.
• Refunds are issued in this case after the ticket’s validity has expired.

Egyptair’s right to refuse refunds: EgyptAir may refuse a refund under certain conditions:

• The airline does not offer refunds if the ticket validity expires.
• If the ticket was used as evidence of intent to leave a country, Egyptair may deny a refund unless you have permission to stay. 

What are my compensation rights if EgyptAir cancels or delays my flight?

If EgyptAir cancels or delays your flight, you are entitled to compensation. However, your compensation rights may vary depending on the specific circumstances of your flight ticket.

Cancellation or delay compensation rights: Passengers have the right to be rebooked on the next available EgyptAir flight or receive a full refund if no alternate travel arrangement is made.

If your delay is 5 hours or more, you may be entitled to a refund of the unused portion of your ticket.

Care and support: Passengers are entitled to free meals/refreshments in proportion to their waiting time at the airport. If there is an overnight delay, Egyptair offers hotel accommodation and free airport transfer.

Monetary compensation: If your flight departs or arrives from an EU or UK airport, you may be entitled to compensation under EC 261/2004.

Flight Distance	Compensation Amount
Less than 1,500 km	Up to €250
1,500 km to 3,500 km	Up to €400
More than 3,500 km	Up to €600

The above-mentioned compensation is applicable only if the flight is delayed by 3 hours or more. However, no compensation will be provided if the delay was caused by extraordinary circumstances beyond the airline’s control.

For Non-EU International Flights: Compensation is provided if your flight is delayed more than 6 hours.

Denied Boarding Compensation: If you are denied boarding due to overbooking, you may be eligible to claim compensation of up to 400% of your original fare.

Conclusion

By understanding the Egyptair cancellation policy, such as the 24-hour risk-free cancellation window, the cancellation fees based on the fare types, and the procedures for claiming refunds, you can protect your travel and minimize hassles. 

Be sure to review the fare rules associated with your Egyptair booking, and make informed decisions if your travel plans change or your flight is disrupted.

With the right and in-depth information mentioned above, you can ensure a smoother travel and make the most of the refunds that Egyptair offers to its passengers. 

Frequently Asked Questions (FAQs)